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Flexi Presentity
Voicemail with integrated Presence
A Presence and Availability Management System (PAM) with integrated Voicemail for small and medium-sized companies.
…a complete support system for your PBX, which increases availability for your employees and service for your customers.
Flexi Tid
IVR based booking system with Callback
Flexi Tid is a interactive voice-response (IVR) based booking system with Callback. Instead of setting an incoming call in a queue, the system automatically books a Callback time. The caller chooses a suitable Callback time, which is later initiated via a web interface by the called person.
… an intelligent Web and IVR based booking system – instead of queuing.
Flexi CC
Contact Center
Flexi Contact Centre (CC) is a system for sophisticated queue management of different types of incoming contacts, such as Calls, E-mail, Fax and text messages (SMS). All contacts, irrespective of type, are presented via a graphic user interface (Client) in a common queue for the Agents. Different types of contacts can then be given different priorities via a unique point calculation function that considers the customer, type of contact and skill of the logged-in Agents. Flexi CC is administered in operation via a web interface (AdmiTal Web).
...an intelligent queue system – it links the telephony and the business system together and gives comprehensive statistics = Added business advantage!
Flexi Fax
Fax system
Send and receive faxes as e-mail from your computer!
..the solution if you have to use a fax, but don’t want to!
Flexi Conference
Conference system
Flexi Conference is the green product that allows you to avoid a lot of unnecessary travel and saves you money at the same time, since you do not have to purchase expensive external conference services. You have access to your own conference system 24/7, at a fixed cost, with free internal calls.
Cut your travel and your costs at the same time!
Flexi Voice
Spoken presence data and Voicemail
An IVR system with spoken presence data and Voicemail for integration with other PAM vendors, targeting both the SMB and Enterprise market.
…a complete IVR system for your PBX, which increases availability for your employees and service for your customers.