Products

Flexi Tid Web

Flexi Tid

With Flexi Tid your customers book a time slot of their choosing for call back and don´t have to wait in a telephone queue. By “reversing the queue” your customer service is relieved and your employees can, without stress, call your customers through the web interface Flexi Tid Web which makes sure that calls are placed in the correct order. Since Flexi Tid receives all incoming calls you no longer have to endure endlessly ringing phones.

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Flexi Tid Web

Flexi Tid

With Flexi Tid your customers book a time slot of their choosing for call back and don´t have to wait in a telephone queue. By “reversing the queue” your customer service is relieved and your employees can, without stress, call your customers through the web interface Flexi Tid Web which makes sure that calls are placed in the correct order. Since Flexi Tid receives all incoming calls you no longer have to endure endlessly ringing phones.

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Flexi Presentity

If you are not able to answer your phone your customers are greeted by Flexi Presentity with a professional and correct voice message. You can choose to divert your customer to another number or to voicemail with the help of an app in your smartphone. You can also synchronise Flexi Presentity with your calendar allowing the system to automatically give your calling customer notice of you being in a meeting or out to lunch. An operator application is also available with functions for searching information and distribution of calls.

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Presentity
Presentity

Flexi Presentity

If you are not able to answer your phone your customers are greeted by Flexi Presentity with a professional and correct voice message. You can choose to divert your customer to another number or to voicemail with the help of an app in your smartphone. You can also synchronise Flexi Presentity with your calendar allowing the system to automatically give your calling customer notice of you being in a meeting or out to lunch. An operator application is also available with functions for searching information and distribution of calls.

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Call Center Agent

Flexi CC

Flexi CC is a system for advanced handling of incoming calls to one or more queues. Your customers will receive a message that their call has been placed in a queue and the calculated waiting time until their call will be answered. Flexi CC offers statistics and integration capabilities for integrating with your business system to identify your customer when the call is registered in the queue.

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Call Center Agent

Flexi CC

Flexi CC is a system for advanced handling of incoming calls to one or more queues. Your customers will receive a message that their call has been placed in a queue and the calculated waiting time until their call will be answered. Flexi CC offers statistics and integration capabilities for integrating with your business system to identify your customer when the call is registered in the queue.

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WonderPhone

WonderPhone is a softphone with more capabilities than just making calls. You can also divert your extension, listen to voice mails and see your user groups.

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WonderPhone

WonderPhone is a softphone with more capabilities than just making calls. You can also divert your extension, listen to voice mails and see your user groups.

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